Why
PreludeSys
40%
Increase in Agent Productivity
41%
Users experienced Effective Email Campaign
34%
Increase in Customer Retention
Customer service is a pivotal element of any business model and the right Service Cloud Implementation partner can help you adapt to the changing customer service landscape.
PreludeSys has decade-long experience shaping Salesforce Service Cloud to suit business needs and allow service reps to gain the trust of their customers. Attending huge call volumes can be challenging for your service reps and can negatively affect their performance. We ensure your agents’ productivity never gets hampered with excessive workload ever again. We provide them with a 360-degree view of the customer database to help them deliver personalized customer support.
Customized setup and deployment of Salesforce Service Cloud.
Streamlined processes through task automation and workflow optimization.
Consistent, personalized assistance across multiple communication channels.
Enhanced knowledge base for quicker issue resolution.
Data-driven decision-making with valuable customer and performance insights.
Seamless Service Cloud integration with Salesforce and third-party applications.
Comprehensive training to maximize Service Cloud capabilities.
Ongoing support and refinement for adapting to evolving needs.
Setting up goals is the first step in the service cloud implementation journey. Our Service Cloud consultants gather the critical metrics of your organization to devise a strategy that addresses your unique business goals and challenges
Customization is one of the strengths of Service Cloud and we help you achieve it to deliver a seamless and easy-to-maintain experience with our Salesforce Service Cloud customization.
We migrate your customer data to the Service Cloud platform with intense care and integrate Salesforce Service Cloud into your CRM for an uninterrupted two-way flow of data. This increases transparency and allows your reps to access data quickly.
We use a sandbox method of development as the insurance you need before staging any platform. Our Service Cloud experts will test and retest the new deployment within the sandbox environment to ensure that the changes will not cause any issues in production.
Our team of Service Cloud consultants will help your reps adopt Salesforce Service Cloud faster with weekly webinar sessions. We help them fully leverage Service Cloud to serve customers better and provide them with a user-friendly experience.
Increase in Agent Productivity
Users experienced Effective Email Campaign
Increase in Customer Retention
